Sea Freight Operational Care Specialist (Export) at an International Freight Forwarding and Logistics Organization

​Job Description

Sea Freight Operational Care Specialist (Export) at an International Freight Forwarding and Logistics Organization

• Responsible for end-to-end shipment execution, documentation, and operational excellence within export logistics

• Salary up to 1,000 USD

The Role

This is an ideal role for a freight forwarding or logistics operations professional with hands-on experience in export shipment execution who is looking to further develop their operational expertise within a structured, customer-focused environment. The position supports end-to-end transport coordination, documentation accuracy, regulatory compliance, and cost control, working closely with Customer Care, carriers, and internal stakeholders to ensure high service quality and operational excellence

About the Company

Our client is a well-established international logistics and freight forwarding organization operating across global trade lanes. The company provides comprehensive sea freight and logistics solutions, supporting customers across a wide range of industries with strong governance standards, operational discipline, and regional network connectivity

Description

• Execute transport bookings and create shipment details in the internal transport management system in line with customer service commitments

• Coordinate closely with Customer Care teams to ensure timely, accurate, and compliant shipment execution

• Review shipping instructions and resolve discrepancies while considering export regulations, compliance requirements, routing, rates, and country-specific rules

• Prepare, issue, and submit all required export documentation accurately and within required timelines, including Bills of Lading, VGM submissions, security filings, and sales invoices

• Create master files for consolidation containers and coordinate related documentation processes

• Obtain Dangerous Goods (DG) approvals where applicable and ensure compliance with carrier and regulatory requirements

• Monitor and report on carrier and vendor operational performance, ensuring strong data quality for customer reporting

• Communicate departure confirmations or schedule deviations promptly to relevant customer-facing teams

• Release Bills of Lading in accordance with internal financial guidelines and working instructions

• Maintain cost awareness through timely and accurate cost and revenue updates, supporting profitability and operational efficiency

• Verify supplier invoices, identify rate discrepancies, and support resolution with relevant parties

• Support claims handling and dispute resolution related to shipments, costs, or documentation issues

Requirements

• 1–2 years’ experience in freight forwarding or logistics operations, preferably in export sea freight

• Good understanding of shipping documentation, export compliance, and operational processes

• Proven ability to liaise with carriers, vendors, and internal stakeholders on space, schedules, and rates

• Fluent in English (written and spoken)

• Strong coordination, communication, and problem-solving skills

• Detail-oriented, well-organized, and able to work effectively under time pressure in a fast-paced environment

Benefits

• Competitive salary package

• Medical benefits including hospitalization and dental coverage (subject to company policy)

• Structured training and ongoing development opportunities

Career Growth Opportunities

This role offers strong long-term career potential within international logistics operations, providing exposure to global trade processes, operational excellence frameworks, and cross-regional coordination. High-performing individuals will have opportunities to progress into senior operational, customer care, or specialist roles within the organization