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Customer Service Job Opportunities in Cambodia
In recent years, the demand for talented Customer Service Managers has increased significantly. Many companies recognize that reputation depends on the quality of customer service. Unlike areas such as accounting and IT, which depend on hard and testable skills, customer service management is heavily dependent on soft skills such as interpersonal communication and multitasking skills. MyWorld Careers leverages the best business relationships, resources and responsiveness to help customer service personnel find the right opportunity.
Why MyWorld Careers?
MyWorld Careers has always been the number one recruiting agency in SEA, maintaining a relationship of trust with our candidates. Our extensive corporate network allows candidates working with us to be presented a wide range of opportunities. We have introduced a number of Call Center Managers and Customer Service Managers with new opportunities to improve their customer service standards. Experienced consultants from various industries can provide advice based on a very wide range of market knowledge and experience. If you are interested in applying for a job in the field of call centers or customer service, please register your resume with us.
Senior Operation Executive at SEA Fastest-Growing Tech-Enabled Logistic Company in Thailand
- Up to 40,000 THB
Senior Operation Executive at SEA Fastest-Growing Tech-Enabled Logistic Company in Thailand Responsible for overseeing operational execution daily and delivering customer service support for the clients Up to 40,000 THB The Role The ideal candidate's background for the role comes from at least 1 or 2 years of working experience from the logistic service provider and work in a similar role. An individual with an interest and passion for a start-up environment, high enthusiasm for learning, collaborative mindset are key elements of the positions as an addition to the experience About the company Our client is one of the fastest-growing Tech-Enabled Logistic Companies providing end-to-end logistics and distribution across the Mekong Region Description Solve daily operational problems, addressing and resolving operational issues promptly, whether they arise internally or externally Monitor and update the Management System (Odoo) to ensure 100% operational and order data accuracy Maintain the Approved Vendor List (AVL), ensuring all Vendor information is updated and Vendors meet internal compliance standards Develop and devise Customer SOPs understanding individual requirements, providing optimal operational support to meet their expectations Deliver Customer Service excellence, ensuring key operational updates are given to Client, responding professionally to any Client issues and ensuring high levels of Client satisfaction through the User experience Work with the Key Account Manager to handle any operational issues effectively through pro-active communication and problem-solving Liaise and work across internal departments to ensure smooth daily operations from order fulfillment through to order completion Communicate with Drivers and Vendors through various communication channels as needed to ensure timely operational updates and progress on orders Engage with the Product and Tech Team to give feedback and help develop product and management systems Provide comprehensive operational support to other team members where needed, fostering a collaborative working environment Work with the HOO to ensure the Operations Department works towards and meets set goals and KPIs Ensure regulatory compliance and adherence to Transportation Rules and Regulations, Health and Safety, Security, and Environmental Standards Maintain good reporting records as per Department and Company Policy Attend meetings, training workshops, and seminars as necessary to develop and enhance skills Perform other assignments and duties as directed by the Line Manager Requirements A bachelor’s degree is preferred but not essential Minimum 2 years of experience in Operations or Customer Service specifically within the Logistics Sector in Thailand A good understanding of local transportation, truck types, and the logistics sector as a whole in Thailand Previous experience with Cross-Border Operations, Customs Clearance, and Freight Forwarding is desirable Proficient in English, both written and spoken Open to innovation, collaboration, and challenges typical of a start-up environment Exposure to TMS and ERPs is advantageous Additional qualifications in supply chain or logistics are advantageous Benefits Business Allowances Career Growth Opportunities A smart working environment with a chance to learn about how the tech-enabled logistic start-up runs operations in Thailand and grows along with the business For more information contact Derek Aung on Telegram @Derek9000
4PL Customer Service Manager at a Global End-to-End Supply Chain Solution Provider in Thailand
- Up to 75,000 THB
4PL Customer Service Manager at a Global End-to-End Supply Chain Solution Provider in Thailand Take full responsibility for customer experience by managing and monitoring the end-to-end shipment process on behalf of the customer supply chain operation department Up to 75,000 THB The Role The ideal candidate's background for the role comes from a few years of experience in a leadership role, have substantial years of operational knowledge and customer service in logistics, and supply chain, preferably 4PL products or 2PL/3PL management position. Experience with setting up or rolling out 4PL or Supply Chain Management applications & systems About the company Our client is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, they are redefining the boundaries of possibility, and continuously setting new standards for efficiency, sustainability, and excellence Description Coordinating relevant stakeholders to perform end-to-end shipment process Resolving issues/queries from relevant stakeholders Responding to customer inquiries Monitor data integrity of systems Responsible for cross-sell/upsell, and customer retention Follow up on outstanding payments Implementation of new customers into the CS and COE; ensure proper SOPs/IOPs are established and managed through any related hyper-care Responsible for cross-sell/upsell, and customer retention Record and report the performance of the designated set of Customers that help provide suitable recommendations on Service delivery wins/Service failures Work with the KAMs/ Commercial team to establish and strengthen customer relationships Carry out Monthly/quarterly formal reviews with the critical customers Develop a strong understanding of the business of Critical customers to ensure customer retention Provide regular updates to the commercial team on cross-sell/ upsell opportunities Act as a prime point of contact with customers, working closely with Key Account Managers and other CS/COE offices to deliver seamless customer experience Ensure effective communication to Regional/Area Management and Commercial team on market/customer updates/issues & service requests Collaboration with internal stakeholders, not restricted to Procurement/Customer Service/Operations/Products teams to identify areas of cost savings/ process optimization/ improvements Allocate resources within the team for an effective workload balance and to optimize resources Set clear objectives and guide sub-teams to achieve targets and performance standards Develop a robust succession plan and ensure people growth within the team Deliver coaching and best practice sharing within the team, closely follow up with employee’s competencies enhancement Lead employee engagement activities within the team Requirements Bachelor’s degree in SCM or similar. At least 6 – 8 years working experience in maritime transportation, including a few years of experience in a leadership role and handling a CS position Have substantial years of operational knowledge and customer service in logistics, and supply chain, preferably 4PL products or 2PL/3PL management position Good knowledge of and experience with 4PL or Supply Chain management operations, from both origin and destination Thai Native with Good Command of English in both spoken and written Strong interpersonal & communication skills Computer literacy Benefits Competitive Incentive + Allowances Career Growth Opportunities This a great opportunity to work with a global leading organization and handle 4PL customers For more information contact Derek Aung on Telegram @Derek9000
Customer Service Lead at a Leading Open-Source Software Solutions Company in Phnom Penh
- Up to $2,000 plus other benefits
Customer Service Lead at a Leading Open-Source Software Solutions Company in Phnom Penh Lead and develop the processes and operations for Field Teams to locate and introduce to the company Platform Up to $2,000 plus other benefits The Role Exciting opportunity for an experienced individual who has a strong B2B Sales, retailers and wholesalers sales experience background in software application industry About the Company Our client is a leading open-source software solutions for Retailers, Wholesalers and product Suppliers that enables family-owned businesses to modernize, transact in an increasingly digital economy, and become more profitable Description Working with management team to lead the customer service team Problem Solving, Maintain Relation with customers Lead team KPIs, Scheduling, Communications, Daily performance monitoring Help Team achieve excellence in their work Other tasks assigned by management Requirements Minimum 5 years of experience in Providing Customer Service on E-commerce, Digital Platform or Retailer, Shop, Restaurant Must have strong written and verbal communication in English Must be local Khmer applicants Benefits Yearly Incentives + Bonus + Other Allowances Career Growth Opportunities Together with the growth of company business, there are a lot of potential for the career development of the employees For more information contact Eric Min on Telegram @YeYint95
Customer Service Supervisor at a Leading Open-Source Software Solutions Company in Phnom Penh
- Up to $1,000 plus other benefits
Customer Service Supervisor at a leading Open-Source Software Solutions Company in Phnom Penh Lead and develop the processes and operations for Field Teams to locate and introduce to the company Platform Up to $1,000 plus other benefits The Role Exciting opportunity for an experienced individual who has a strong B2B Sales, retailers and wholesalers sales experience background in software application industry About the Company Our client is a leading open-source software solutions for Retailers, Wholesalers and product Suppliers that enables family-owned businesses to modernize, transact in an increasingly digital economy, and become more profitable Description Working with management team to help provide the best customer service to customers Problem Solving, Maintain Relation with customers Set team KPIs, Scheduling, Communications, Daily performance monitoring Help Team achieve excellence in their work Other tasks assigned by management Requirements Minimum 4 years of experience in Providing Customer Service on E-commerce, Digital Platform or Retailer, Shop, Restaurant Must have strong written and verbal communication in English Must be local Khmer applicants Benefits Yearly Incentives + Bonus + Other Allowances Career Growth Opportunities Together with the growth of company business, there are a lot of potential for the career development of the employees For more information contact Eric Min on Telegram @YeYint95
Senior Operation Manager at a leading Ecommerce Group in Phnom Penh
- Up to $2,500 and other allowances
Senior Operation Manager at a Leading Ecommerce Group Responsible in supervising and streamlining operational functions, with a primary emphasis on ensuring seamless operations, improving efficiency, and providing outstanding customer service and managing a team of team members, collaborating closely with cross-functional teams to attain operational excellence Up to $2,500 and other allowances The Role Exciting opportunity for well-experienced senior operation manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh About the Company Our client is a successful organization with high market position which will allow your career as senior operation manager to grow together with the organization Description Develop and implement strategies to optimize the operational efficiency of the client’s service Lead and mentor a team of operation managers and coordinators, providing guidance and support to ensure effective execution of operational plans Collaborate with cross-functional teams including technology, marketing, customer service, and finance to drive alignment and achieve business objectives Monitor key performance indicators (KPIs) and metrics related to operational performance, identifying areas for improvement and implementing corrective actions as needed Requirements At least 5 years of experience in Fintech or Ecommerce industry Bachelor’s degree holder and other related qualification will be advantaged Native Khmer and Business English is a must Has good experience in operation, know how to deal with customers, and business insights and solutions Benefits Basic salary and other allowances Career Growth Opportunities Along with the development of company’s business, there are a lot of ambitious growth plans to become an expert in your field For more information contact May Pwint Phyu on Telegram @MayPwintPhyu
Sales Assistant at a Well-known Sporting Goods Retail Company in Phnom Penh
- Up to $800 and other allowances
Sales Assistant at a Well-known Sporting Goods Retail Company in Phnom Penh Responsible in providing exceptional customer service, maintaining product knowledge, assisting with merchandising, supporting sales initiatives, and contributing to the overall success of the store Up to $800 and other allowances The Role Excellent opportunity for well-experienced retail candidate who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh About the Company Our client is a successful organization with high market position which will allow your career as a professional sales assistant to grow together with the organization Description Develop a deep understanding of our product offerings, including sports equipment, apparel, footwear, and accessories Work collaboratively with colleagues to ensure a positive and cohesive team environment Replenish merchandise on the sales floor from stockrooms as needed Assist with inventory management tasks, including receiving shipments and restocking shelves Requirements At least 3 years of experience in retail industry with sales experience Bachelor’s degree holder and other related qualification will be advantaged Native Khmer and Business English is a must Good understanding of various sports equipment and apparel will be advantaged Prefer candidates who is very passionate about Sport Activities Benefits Attractive Allowances Career Growth Opportunities Opportunity for Advancement to Sales Manager roles, with potential for specialization in specific sports categories or management positions within the company's sales or retail division For more information contact May Pwint Phyu on Telegram @MayPwintPhyu
Food Gallery Manager at a Successful International Restaurant Chain in Phnom Penh
- Up to $1,000 and other allowances
Food Gallery Manager at a Successful International Restaurant Chain in Phnom Penh Responsible in overseeing all aspects of operations, including staff management, menu development, financial planning, customer service, compliance, and strategic decision-making to ensure the successful and profitable functioning of the establishment Up to $1,000 and other allowances The Role Excellent opportunity for Well-experienced Food Gallery Manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh About the Company Our client is a Successful Organization with High Market Position which will allow your career as Food Gallery Manager to grow together with the organization Description Monitoring inventory levels, ordering supplies, and managing food costs to maximize profitability while minimizing waste. Ensuring that all ingredients and products meet quality and safety standards Ensuring a high level of customer satisfaction by providing excellent service, addressing customer inquiries and concerns promptly, and fostering a positive dining experience Budgeting, forecasting, and monitoring financial performance, including sales targets, expenses, and profitability margins. Implementing cost-saving measures and strategies to optimize financial outcomes Ensuring compliance with health, safety, and sanitation regulations set by local authorities and regulatory agencies. Implementing Developing and implementing marketing strategies to attract customers, increase foot traffic, and enhance the visibility and reputation of the food gallery. Collaborating with marketing teams to execute Requirements At least 5 years of experience in Restaurant and QSR industry and at least 2 years of experience in management level Bachelor’s degree holder and other related qualification will be advantaged Native Khmer and Business English is a must Responsible for managing and overseeing all food operations in a hospitality establishment Benefits Attractive Allowances Career Growth Opportunities Opportunity for cross-functional exposure and leadership roles within the food industry, enabling career growth and skill development for a Food Gallery Manager For more information contact May Pwint Phyu on Telegram @MayPwintPhyu.