Aftersales Manager at a Market Leading Global Heavy Equipment Business Company in Phnom Penh

​Aftersales Manager at a Market Leading Global Heavy Equipment Business Company in Phnom Penh

• Responsible to manage the end-to-end aftersales commercial and operational function of the business

• Up to $2,000

The Role

This is an ideal role for an individual who has great hands-on experience with aftersales functions, parts sales, and inventory management. In addition, experience working in the heavy equipment or heavy machinery industry with team management experience

About the company

Our client is an established international group of businesses in Cambodia with diverse portfolios of Automotive, Heavy Equipment, Financial Services, and F&B

Description

• People management: responsible for the organization and performance of a growing team of aftersales service personnel including both field & workshop activities

• Implementing and maintaining activity and other company management systems as required assisting in the overall management of this support division

• Ensuring customer service performance by providing exceptional customer service to support and maintain long-lasting relationships with the customers and develop a healthy brand image

• Optimizing spare parts stock levels, costs, and availability for customers who buy regularly

• Efficient management and scheduling of resources for the maintenance, service and other operations as required by GM

• Identification of materials, parts, and equipment for purchase to achieve value for money

• Develop manage and deliver efficiency KPIs for the Aftersales service department in conjunction with the General Manager

• Actively solicit additional business for the aftersales department and handle monthly P&L report of aftersales business

Requirements

• Minimum Bachelor’s degree

• Minimum 4 – 6 years of experience in handling aftersales function and prior experience in heavy equipment, automotive or similar

• Good knowledge of Automotive aftermarket, or heavy equipment

• Excellent written and verbal communication skills

• Ability to use MS office applications, PowerPoint, Word, Excel, and Outlook

• Excellent internal and external stakeholders’ management

• Have a driving license and be able to travel based on business requirements

Career Growth Opportunities

A great chance to work in a growing company and internationally recognized brands

For more information contact [Derek] on Telegram@Derek9000