Salary : Up to 2,500 USD
Location : Phnom Penh
Job type : Permanent
Discipline : Banking & Financial Services, Call Center & Customer Service
Reference : MHS004986-01

Job description

​Call Centre Manager at a Leading Financial Institution in Phnom Penh

  • Overseeing the day-to-day operations of the contact centre of the bank 

  • Up to 2,500 USD

The Role

Good Opportunity for an experienced Call Centre operations Manager to operate and lead the entire operations

About the Company

Our client is a leading financial institution in Cambodia that is providing quality and effective financial services to the customer across the country

Description

  • Maintain and develop internal support and call centre quality standards

  • Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction

  • Help agents improve their performance with specific instructions and constant support

  • Create reports that reflect support performance

Requirements

  • At least 5 years of proven experience in related fields

  • Strong leadership skills and coaching skills

  • Experienced in developing call centre and Implementing policy

  • Excellent communication skills in both Khmer and English languages

Benefits

Annual Performance Bonus + Other Attractive Allowances

Career Growth Opportunities

An appealing career growth opportunity that the candidate could get through this company