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- Salary : Up to 2,500 USD
- Location : Phnom Penh
- Job type : Permanent
- Discipline : Banking & Financial Services, Call Center & Customer Service
- Reference : MHS004986-01
Job description
Call Centre Manager at a Leading Financial Institution in Phnom Penh
Overseeing the day-to-day operations of the contact centre of the bank
Up to 2,500 USD
The Role
Good Opportunity for an experienced Call Centre operations Manager to operate and lead the entire operations
About the Company
Our client is a leading financial institution in Cambodia that is providing quality and effective financial services to the customer across the country
Description
Maintain and develop internal support and call centre quality standards
Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
Help agents improve their performance with specific instructions and constant support
Create reports that reflect support performance
Requirements
At least 5 years of proven experience in related fields
Strong leadership skills and coaching skills
Experienced in developing call centre and Implementing policy
Excellent communication skills in both Khmer and English languages
Benefits
Annual Performance Bonus + Other Attractive Allowances
Career Growth Opportunities
An appealing career growth opportunity that the candidate could get through this company