Customer Care Engagement Supervisor at a Leading Distribution Company in Phnom Penh

​Customer Care Engagement Supervisor at a Leading Distribution Company in Phnom Penh

• Responsible in overseeing and managing the customer service representatives, monitoring customer interactions, and implementing strategies to enhance customer satisfaction.

• Up to $600 and other allowances

The Role

Excellent opportunity for well-experienced call centre or customer service provider who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh.

About the Company

Our client is a successful organization with high market position which will allow your career as Customer Care Engagement Supervisor to grow together with the organization.

Description

• Analysing customer service data and reports to identify trends and areas for improvement.

• Liaising with other departments to address customer issues and provide feedback for product/service improvement.

• Ensuring that the team adheres to company policies, procedures, and relevant regulations.

• Monitoring and evaluating customer interactions to ensure quality standards are met.

Requirements

• At least 3 years of experience in customer service or call center experience.

• Need to have experience in using excel VLOOKUP and PIVOT

• Bachelor’s degree holder and other related qualification will be advantaged.

• Khmer Native and Business English is a must.

• Has good experience in marketing, know how to deal with customer, and good communication.

Benefits

Basic salary and other allowances

Career Growth Opportunities

Along with the development of company’s business, there are a lot of ambitious growth plans to become an expert in your field.

For more information contact May Pwint Phyu on Telegram @MayPwintPhyu.