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- Salary : Up to 2,500 USD plus other benefits
- Location : Phnom Penh
- Job type : Permanent
- Discipline : Call Center & Customer Service , Supply Chain, Logistics & Transport
- Reference : DAU016717
Job Description
Customer Service And Documentation Manager At A Global Shipping Company In Phnom Penh
Responsible to develop, maintain and expand MSC’s Customer & Stakeholders in Cambodia promoting the company services as a brand, and providing strong customer services to the clients
Up to 2,500 USD plus other benefits
The Role
The is an ideal role for individual who has strong experience in customer service function and export operational and strong internal stake holder management
About the company
Our client is Global Shipping Line and a leader in container shipping. They have established operation in Cambodia and offering professional services
Description
Maintain documentation compliance of outbound shipment as per company internal procedures and local authorities’ requirements
Ensure all export documentation executives are kept up to date with changes in export procedures
Maintain company image by ongoing reviewing and improving Customer Service Standard
Handle escalate complain, inquiry and find tailored, feasible solution for specific request from VIP’s client
Design job sharing between team member to keep up with current volume & vessel schedule
Cooperate with IT team to develop and improve systems used in daily work process to reduce error margin, manual process yet maintain necessary flexibility, user friendly
Review cargo movement, customer, and service performance to identify opportunities and risks, providing basic for Sales and cost saving effort
Other weekly, quarterly, and ad-hoc benchmarking report as needed by Managements
Requirements
Minimum 3 years of working experience in handling similar role in shipping or forwarding industry
At least 1 – 2 years of management experience
Strong verbal and written communication skills to both internal and external stakeholders
Team player with the ability to work cohesively with colleagues across various functions/departments and also able to work independently
Positive and enthusiastic to promote the company brand services as a brand and provide a good customer service experience
Benefits
Competitive Allowances
Career Growth Opportunities
A great opportunity to work at Global Largest Shipping Industry
For more information contact [Derek] on Telegram @Derek9000