Salary : Up to 2,500 USD plus other benefits
Location : Phnom Penh
Job type : Permanent
Discipline : Call Center & Customer Service Supply Chain, Logistics & Transport
Reference : DAU016717

Job description

​Customer Service And Documentation Manager At A Global Shipping Company In Phnom Penh

  • Responsible to develop, maintain and expand MSC’s Customer & Stakeholders in Cambodia promoting the company services as a brand, and providing strong customer services to the clients

  • Up to 2,500 USD plus other benefits

The Role

The is an ideal role for individual who has strong experience in customer service function and export operational and strong internal stake holder management

About the company

Our client is Global Shipping Line and a leader in container shipping. They have established operation in Cambodia and offering professional services

Description

  • Maintain documentation compliance of outbound shipment as per company internal procedures and local authorities’ requirements

  • Ensure all export documentation executives are kept up to date with changes in export procedures

  • Maintain company image by ongoing reviewing and improving Customer Service Standard

  • Handle escalate complain, inquiry and find tailored, feasible solution for specific request from VIP’s client

  • Design job sharing between team member to keep up with current volume & vessel schedule

  • Cooperate with IT team to develop and improve systems used in daily work process to reduce error margin, manual process yet maintain necessary flexibility, user friendly

  • Review cargo movement, customer, and service performance to identify opportunities and risks, providing basic for Sales and cost saving effort

  • Other weekly, quarterly, and ad-hoc benchmarking report as needed by Managements

Requirements

  • Minimum 3 years of working experience in handling similar role in shipping or forwarding industry

  • At least 1 – 2 years of management experience

  • Strong verbal and written communication skills to both internal and external stakeholders

  • Team player with the ability to work cohesively with colleagues across various functions/departments and also able to work independently

  • Positive and enthusiastic to promote the company brand services as a brand and provide a good customer service experience

Benefits

Competitive Allowances

Career Growth Opportunities

A great opportunity to work at Global Largest Shipping Industry

For more information contact [Derek] on Telegram @Derek9000