Head of Customer Service at a Well-known Insurance Company in Phnom Penh

​Head of Customer Service at a Well-known Insurance Company in Phnom Penh

• Responsible for a key strategic role developed to create effective processes that help businesses to deliver high-quality outcomes for customers.

• Up to $4,000 and other allowances

The Role

Amazing opportunity for well-experienced customer service lead who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh.

About the Company

Our client is a thriving organization who has a satisfied workforce focus on building an intentional company culture by consistently improving employee engagement, communication, and trust.

Description

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.

• Establishes performance metrics for customer service representatives.

• Develops and implements methods to record, assess, and analyze customer feedback.

• Develops and implements training and quality assurance programs for new hires and experienced employees.

• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.

Requirements

• At least 7 years of experience in an insurance industry and At least 5 years of experience in management level

• Bachelor’s degree holder and other related qualification will be advantaged

• Khmer Native and Business English is a must

• Has an excellent experience in customer service, organizational, problem-solving skills, and communications skill

Benefits

Basic salary and other allowances

Career Growth Opportunities

Along with the development of company’s business, there are a lot of ambitious growth plans to become an expert in your field.

For more information contact May Pwint Phyu on Telegram @MayPwintPhyu.