Head of Customer Service at a Well-known Insurance Company in Phnom Penh
Responsible for a key strategic role developed to create effective processes that help businesses to deliver high-quality outcomes for customers.
Up to $4,000 and other allowances
Amazing opportunity for well-experienced customer service lead who is looking for a challenging and
rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh.
About the Company
Our client is a thriving organization who has a satisfied workforce focus on building an intentional
company culture by consistently improving employee engagement, communication, and trust.
Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
Establishes performance metrics for customer service representatives.
Develops and implements methods to record, assess, and analyze customer feedback.
Develops and implements training and quality assurance programs for new hires and experienced employees.
Identifies and recommends or acquires updates and expansions to technology, equipment, and
policies that may improve customer service and retention.
At least 7 years of experience in an insurance industry and At least 5 years of experience in
Bachelor’s degree holder and other related qualification will be advantaged
Khmer Native and Business English is a must
Has an excellent experience in customer service, organizational, problem-solving skills, and
Basic salary and other allowances
Career Growth Opportunities
Along with the development of company’s business, there are a lot of ambitious growth plans to become
an expert in your field.
For more information contact May Pwint Phyu on Telegram @MayPwintPhyu.