Single Carrier Customer Experience Manager at a Global Largest Integrated Logistics Company in Phnom Penh

Single Carrier Customer Experience Manager at a Global Largest Integrated Logistics Company in Phnom Penh

• Formulate and execute the local customer experience strategy in order to deliver on the global and local targets and priorities within the ocean industry

• Up to 5,500 USD plus other allowances

• Open for Expatriate

The Role

The is an ideal role for individual who has strong experience in a commercial/customer facing role preferably handling major global clients within the Ocean Industry.

About the company

Our client is Global Integrated Logistic Solutions provider with global presence and considered as top tier company and have largest operation in Cambodia Market.

Description

• Responsible to formulate and execute the local customer experience strategy in order to deliver on the global and local targets and priorities

• Take an active part in developing the local commercial strategy and contribute actively to the area/global Customer Service strategy

• Maintain a dynamic and scalable customer service organization in which resources are managed effectively and efficiently

• Cultivate customer relationship and listen to the voice of customers

• Drive continuous improvement, monitor performance against established KPIs and targets; take corrective actions as required

• Is accountable to own, create, maintain, and test a business continuity plan for critical customer processes across products

• Drive all aspects of Commercial intelligence within the team and share knowledge to other teams, this includes driving customer and industry knowledge within the customer service organization

Requirements

• Over 5 years of working in Commercial/Customer facing role preferably handling major global clients within the Ocean industry

• Minimum experience of handling 3 or more team members in a managerial capacity

• A graduate or post graduate degree in Marine operations/International trade/Business Management or any allied degree

• Complete fluency in written and spoken English. Proficiency in Mandarin is desirable

• Knowledge of Ocean shipping operations, including freight forwarding, port operations and legal compliance

• Customer Centricity – is dedicated to meeting the expectations and requirement of internal and external customers and gets firsthand customer information and uses it for improvements in products and services. Can establish and maintains effective relationships with customers and gains their trust and respect

• Collaboration – Is able to collaborate effectively with internal and external stakeholders – takes in relevant views, delivers on commitment to each and able to influence and align towards the common objective at customer and country level

• Develop Team – Is able to hire the right talent and diagnose and design joint solutions to build their capability. Further is able to keep team engaged and motivated to deliver on the common objective

Benefits

Competitive Incentive + Allowances

Career Growth Opportunities

A chance to work in Global organization and an opportunity to enhance your career

For more information contact [Derek] on Telegram @Derek9000