Supply Chain Solutions Manager at an International Logistics and Freight Forwarding Environment in Phnom Penh, Cambodia Responsible for overseeing end to end shipment coordination, customer service operations, and billing control Up to 1,400 USD The Role The SCS Manager will be responsible for managing customer service and shipment coordination activities across multiple customer accounts. This role ensures accurate booking updates, smooth cargo consolidation, billing accuracy, AR follow up, and strong customer communication. The position requires close coordination with internal teams, overseas offices, carriers, subcontractors, and customers, while leading and developing the operations team. About the Organization The organization operates within the international logistics and freight forwarding industry, providing end to end supply chain and shipping solutions. The company works closely with global partners, overseas offices, carriers, and customers to ensure efficient cargo movement, service reliability, and long-term customer relationships. Job Description Monitor all SCS total customer accounts and ensure daily booking updates are submitted accurately and on time to overseas offices, buyers, and vendors Lead, organize, and allocate roles within the SCS team, while coaching and evaluating staff performance Ensure team compliance with Shipper Order Procedures and provide ongoing coaching to prevent customer complaints Handle problem solving for operational issues and share best practices with the team to prevent recurrence Control and manage all CFS consolidation activities with subcontractors, ensuring proper cargo loading sequence Check and verify all shipper invoices and carrier billing charges for accuracy Manage and closely follow up outstanding Accounts Receivable (AR) payments Maintain strong communication with existing customers to support retention, identify new opportunities, and generate sales leads Coordinate closely with other internal departments to ensure smooth operations and service delivery Prepare and submit monthly operational and performance reports to management Handle assigned customer accounts (A–Z accounts such as PETCO, WMT, SAG, STR, ULN, BBB, etc.) Attend and support business meetings with customers when required Perform additional tasks assigned by the immediate manager Internal & External Coordination Internal Coordination: Customer Service, Operations, Billing, Sales, Warehouse, Management External Coordination: Customers, Overseas Offices, Carriers, Vendors, Subcontractors Requirements Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field Minimum 5–7 years of experience in logistics, freight forwarding, or shipping operations Solid knowledge of export/import procedures, CFS consolidation, and shipper order processing Experience managing customer service or operations teams Strong problem solving, organization, and time management skills Good communication and customer handling abilities Strong attention to detail in billing, documentation, and AR follow up Good written and spoken English Benefits Career stability within an international logistics environment Opportunity to lead a key operational team Career Growth Opportunities This role offers the opportunity to take ownership of customer service and operational performance, lead a high impact team, and progress into senior operations or management roles within the logistics and freight forwarding industry For more information contact Derek Aung on Telegram @Derek9000
