Salary : Up to $1,800 plus other benefits
Location : Phnom Penh
Job type : Permanent
Discipline : Hospitality, Tourism & Travel
Reference : PPH75686

Job Description

​Guest Relation Manager at a Leading Contemporary Hotel in of Phnom Penh, Cambodia

  • Support property operations, manage guest queries, ensure service quality

  • Up to $1,800 plus other benefits

The Role

The ideal candidate brings at least 4 years of experience in guest relations, front office, or concierge operations within the hospitality industry, with strong customer service skills and an in depth understanding of the luxury and lifestyle hotel environment in Phnom Penh

About the Company

Our client is one of the leading hotels with a collection of hotels with many locations across Cambodia offering a luxurious touch both modern comforts and local culture in the hospitality industry

Description

  • Ensures smooth guest experience across all stages through proactive service, problem solving, and lobby flow management

  • Handles VIP and repeat guest personalization by managing Guest History profiles, pre arrival preparation, and VIP arrangements

  • Oversees arrival, stay, and departure processes, including express check ins, coordination with departments, and post stay follow up

  • Supports staff coordination, safety compliance, and confidentiality while maintaining strong cross department communication

Requirements

  • Bachelor’s degree in hospitality, Tourism, or related field

  • At least 4 years of experience in guest relations, front office, or service operations

  • Strong interpersonal, communication, and problem solving skills

  • Excellent English communication: additional languages are an advantage

Benefits

Attractive Allowances

Career Growth Opportunities

Progress into regional leadership roles or strategic partnerships within the hospitality sector

For more information, contact Por Phalla on Telegram at @PorMWKH