Customer Support Manager at Leading Commercial Bank in Phnom Penh

​​Customer Support Manager at Leading Commercial Bank in Phnom Penh

• Responsible for providing and motivating working environment and addressing the issues/disputes from customers

• Up to 1,000 USD

The Role

Great Opportunity for a motivated and well-experienced Customer Support Manager role primarily involves communicating with customers as acting on behalf of the company as well as to know the company values and always act in a professional manner

About the Company

Our client is a leading Commercial Banking that is providing the best financial needs and banking activities to the customer and business as well as the sustainable growth of the economy of the country

Description

• Manage the customer support department’s day to day functions

• Implement customer support processes to enhance customer satisfaction

• Inform the team of all new information related to products, procedures, and trends

• Manage a large number of incoming calls and emails

• Keep a record of customer interaction and details of actions taken

Requirements

• At least 3 or 5 years of working experience as a Customer Support Specialist preferably within a similar environment

• Bachelor’s degree is a must

• Ability to maintain calm and under pressure

• Good efficiency and organisational skills

• Excellent written and verbal communication skills in both English and Khmer

Benefits

Annual Bonus + Other Attractive Allowances

Career Growth Opportunities

An appealing career growth opportunity that the candidate could get through this company