Salary : Negotiable
Location : Cambodia
Job type : Permanent
Discipline : Supply Chain, Logistics & Transport
Reference : DAU69721

Job Description

​Air Freight Customer Service Executive at One of the Largest Global Freights Forwarding Company in Cambodia

  • Responsible for managing and supporting the air freight customer service activities

  • Negotiable

The Role

The ideal candidate's background for the role comes with experience in managing air freight customer service operation for export segment, particularly in handling customer booking and handling escalation from the customers. Must have experience in handling high volume of shipment bookings and strong collaborative mindset

About the company

Our client is a one of the world’s leading freight and logistic companies with more than 80 thousand employees working across over a thousand locations in close to hundred countries

Description

  • Take full ownership of shipment handling to ensure efficient file management and the availability of accurate customer data and requirements. Facilitate seamless coordination among stakeholder teams to meet and exceed customer expectations, while ensuring strict adherence to regulatory and compliance standards

  • Maintain consistent oversight of shipment progress and proactively communicate with customers. Address feedback, complaints, and escalations promptly and effectively, implementing swift corrective actions to uphold service quality

  • Promote awareness and use of customer-facing digital tools. Actively participate in training sessions to maintain up-to-date knowledge and support customers in adopting digital solutions

  • When assigned to customer implementation projects, they contribute actively to either a support or lead capacity. Ensure effective collaboration with operational and customer care teams and participate in scalable training programs to enhance implementation success

  • Manage and nurture customer relationships to drive growth and ensure high retention rates. Monitor customer satisfaction and identify opportunities for long-term engagement

  • Maximize profitability through timely execution of spot quotations, fast response times, and the promotion of value-added services. Conduct ongoing gross profit analysis and collaborate with procurement and commercial teams to optimize pricing and service offerings

Requirements

  • Bachelor’s Degree in any field, though Business Administration field is preferred

  • Minimum 2 – 3 years of working experience in export air freight customer services within international freight forwarding company or carrier industry

  • Strong software application knowledge

  • Must be capable of managing a high volume of shipment bookings and be flexible in supporting team members

  • Good Communication and Interpersonal skills

  • Customer Service Oriented

  • Positive attitude with the ability to work under pressure

  • Meticulous with an eye for details

  • Team player

Benefits

Competitive Incentive + Allowances

Career Growth Opportunities

This a great opportunity to grow your career with one of the world’s leading freight service and logistic company

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