Sea Freight Customer Service Executive at One of the Largest Global Freights Forwarding Company in Cambodia

​Sea Freight Customer Service Executive at One of the Largest Global Freights Forwarding Company in Cambodia

• Responsible for managing and supporting the sea freight customer service activities

• Negotiable

The Role

The ideal candidate's background for the role comes with experience in managing sea freight customer service operation, particularly in handling customer booking and handling escalation from the customers. Must have experience in handling high volume of shipment bookings and strong collaborative mindset

About the company

Our client is a one of the world’s leading freight and logistic companies with more than 80 thousand employees working across over a thousand locations in close to hundred countries

Description

• Facilitate transportation activities by managing bookings, processing orders, and coordinating with customer care specialists to ensure all requirements are met efficiently and on time

• Collaborate with internal and external stakeholders while focusing on key operational objectives

• Accurately input and update shipment details in the internal transport management system, including carrier/vessel information and item descriptions

• Monitor and report on the operational performance of carriers and vendors, ensuring high data quality for accurate and timely customer reporting

• Coordinate with customer care teams, haulers, and carriers to manage the export of shipments and organize transport activities in alignment with customer commitments

• Obtain necessary approvals for the transportation of dangerous goods as required

• Create files for consolidation containers, unless managed by dedicated planning teams

• Ensure accurate entry of costs and revenues during shipment creation, promoting cost awareness, operational efficiency, and profit maximization

• Assist in resolving claims and disputes to maintain smooth operations and customer satisfactions

Requirements

• Bachelor’s Degree in any field, though Business Administration field is preferred

• Minimum 2 – 3 years of working experience in sea freight customer services within international freight forwarding company or carrier industry

• Strong software application knowledge

• Must be capable of managing a high volume of shipment bookings and be flexible in supporting team members

• Good Communication and Interpersonal skills

• Customer Service Oriented

• Positive attitude with the ability to work under pressure

• Meticulous with an eye for details

• Team player

Benefits

Competitive Incentive + Allowances

Career Growth Opportunities

This a great opportunity to grow your career with one of the world’s leading freight service and logistic company

​For more information contact Derek Aung on Telegram @Derek9000